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GENERAL Terms and Conditions of Sale – Individual
 

Article 1: Information prior to the agreement
This document contains the information preceding the customer's commitment. However, changes may be made to the
services proposed. Customers will be informed of these changes before they make any final commitment.
The Les Gets Central Booking Office will act as Agent for the owners and sellers of accommodation, particularly with
regard to presenting the accommodation, collecting the price and confirming the booking.
Furthermore, the Central Booking Office acts as agent, seller or reseller of other services incorporated in the tourism
packages (e.g., ski-lift packages, visits, summer services, etc.).
Confirmations of bookings are sent subject to the accommodation still being available and that the accommodation
agreement has been signed with the owner or the seller of the accommodation.

Article 2: Descriptions.
The accommodation owners and sellers are legally and financially independent of the Les Gets Central Booking Office.
The accommodation owners and sellers are solely responsible for the information published by the Les Gets Central Booking
Office (photographs, descriptions, services, prices, etc.). The Les Gets Central Booking Office cannot be held liable for any
errors noted in this information.

Article 3: Deposit.
The booking shall be firm when a deposit of 25% of the total cost of the stay, excluding administrative charges, has been
paid. (The amount of the administrative charges is given in the proposal that the Central Booking Office sends to customers).
If the customer cancels his booking, the balance of the cost shall be due for payment. Under no circumstances shall the 25%
deposit be considered as a retraction facility.
If the accommodation owner or seller, for any reason whatsoever, is unable to provide the customer with the accommodation
agreed, the Les Gets Central Booking Office shall do everything in its power to provide the customer with accommodation of
a quality of at least equivalent.
The lessee must not, whatever the cause, stop payment of a confirmed transaction.

Article 4: Payment of the balance.
The customer should pay the Central Booking Office the balance for the stay, 30 days prior to arrival.
The balance of the stay shall remain due by any customer who has not paid on the date agreed. The accommodation shall
once again be offered for sale. Any payment not made within the time limits shall incur penalties for late payment due on
the day following the date of settlement given on the bill. The applicable rate of interest is the legal rate with a minimum of
€ 150 excluding VAT per calendar week late.
The lessee must not, whatever the cause, stop payment of a confirmed transaction.

Article 5: Late registration.
If the customer registers less than 30 before the start of the stay, the entire payment shall be due on booking. If immediate
payment is not made, his booking shall not be recorded.

Article 6: Terms for cancellation.
The Les Gets Central Booking Office must be informed of any cancellation by registered letter with request for receipt.
6-1: Cancellation by a customer who has taken out cancellation insurance:
If the cancellation is due to a reason accepted by the insurance company (clauses available on request and on the Web site),
the price paid by the customer shall be refunded (with deduction of the administrative costs and the cost of the insurance
policy).
6-2: Cancellation by the customer who has not taken out cancellation insurance:
Any customer can refuse the cancellation insurance proposed by the Les Gets Central Booking Office. In this case, if the
customer cancels his booking, any amount paid shall not be refunded. The customer shall pay the balance of the stay on the
due date stipulated in the contract.
6-3: Cancellation by the Central Booking Office, the accommodation provider or any third parties offering related services.
If one of them cancels the stay, the customer can come to an amicable agreement with the Central Booking Office.
Failing this, he shall be paid compensation at least equal to the penalty he would have had to pay on that date had he been
responsible for the cancellation.

Article 7: Interrupted stay
In the case where the customer cuts short his stay, the Central Booking Office or accommodation provider shall not make any
refund (except against documentary proof if the reason for the interruption is covered by the cancellation insurance taken
out by the customer) and limited to the amount accepted by the insurance company (therefore, excluding the administration
costs and the insurance premium).

Article 8: Insurance for the accommodation rented
The customer shall be liable for all damage caused by him or by the persons occupying or visiting the premises during the
stay. He is asked to check that holiday cover is included in his personal insurance policies. If this is not the case, he is
strongly recommended to take out such insurance. In no case shall the amount due by the customer for such damage be
limited to the amounts accepted by his insurance company.

Article 9: Accommodation capacity.
The contract is drawn up for the maximum number of persons. If they exceed the capacity according to the contract, the Les
Gets Central Booking Office or the accommodation provider can refuse to accept these additional persons. The contract shall
then be considered as having been broken by the customer and the price of the accommodation shall still be due.

Article 10: Revised prices/change.
The price is established according to an exact number of persons. If the number of participants is lower than the number
stipulated in the contract, the price shall remain unchanged. If the number of participants is greater than the number
stipulated in the contract, the customer shall so inform the Les Gets Central Booking Office. The price shall then be
increased to take account of the consequential increased fixed and variable charges.
The customer shall bear the cost of the change.

Article 11: Inventory of fixtures
The tenant shall use the accommodation with care. If no inventory is carried out or any observation made in writing within
three days of the customer's taking possession of the accommodation, it shall be taken as being in a perfect state of upkeep
and cleanliness. The customer is responsible for cleaning the premises during the rental and before his departure.

Article 12: Guarantee deposit
The customer shall pay a guarantee deposit intended to cover any consequences of deterioration which could be attributed
to him (or to his visitors, occupants or any third parties) during the term of the contract or if the premises are not kept in
the agreed state of cleanliness. The amount of this deposit is given in the confirmation of the booking. If need be, it shall be
paid on arrival to the accommodation provider to his representative. The customer cannot take possession of the premises
prior to having paid this guarantee deposit. An inventory of the fixtures may be carried out on the customer's arrival and
departure. The customer can insist on an inventory of fixtures being carried out in the presence of both parties. On the
customer's departure, the guarantee deposit shall be refunded to him with a deduction for repairs to the premises if any
deterioration is noted. In the case of early departure, preventing the inventory of fixtures being carried out and if there is no
deterioration, the accommodation provider or his representative shall send the guarantee deposit to the customer within a
maximum of one week after his request.

Article 13: Animals
The booking option stipulates whether the customer can or cannot be accompanied by a pet. If the customer does not
comply with this article, the service provider can cut short the stay. Nevertheless, the cost of the accommodation must still
be paid.

Article 14: Complaints
The customer must send any complaint concerning the failure to fulfil or the poor fulfilment of the contract to the Central
Booking Office within the shortest possible time by registered letter with request for receipt. The Central Booking Office is
the representative only. Consequently, only the accommodation provider or the accommodation seller shall assume
responsibility for the accommodation.

Article 15: Force majeure
The Les Gets Central Booking Office reserves the right to invoke force majeure in the case of a strike, particularly of
transport, the hotel staff, bad weather, work following an exceptional occurrence, prohibition by the authorities,
prohibitions in connection with health risks.
In the case of force majeure, the Les Gets Central Booking Office shall be released from its contractual obligations.
No compensation may be contemplated except a refund of the cost of the stay already paid.
In any case, if the contract entered into has to be modified due to circumstances outside the control of the parties, they can
only be made with the agreement of the latter.

Article 16: Miscellaneous
16-1:According to the terms of the decree of 15 June 1994, the customer can transfer the benefit of his contract subject to
informing the Les Gets Central Booking Office by registered letter with request for receipt at least seven days prior to the
start of the stay. In this case, the transferor remains jointly and severally liable with the transferee.
16-2: In application of the data protection and civil liberties act, the customer is informed that any personal information
gathered from the contract is recorded in a data base of computerised files. These files are declared to the CNIL (French
Data Protection Agency). The customer can exercise his rights of access, correction and withdrawal provided for by law.

Article 17: Information.
Les Gets Reservation
BP 28, 74260 LES GETS
Tel: 04 50 75 80 51
Fax: 04 50 75 85 13
E-mail: RESERVATION@LESGETS.COM
Obligatory mentions according to Article 31 of decree No. 94-490 of 15/06/1994
Registered office: SAGETS, place de la Mairie – 74260 LES GETS
"Establishment authorised for tourism by Atout France order"
 IMO74100003
Financial guarantee: Banque Populaire des Alpes – 2,avenue du Grésivaudan – 38700 CORENC
Public liability: AGF - Cabinet Gilbert et Olivier Blanc - 74200 THONON les BAINS.
Risks covered: damage suffered by customers due to errors of fact or of law, omissions or negligence committed at the time
of the offer, the organisation and the sale of the services described in Articles 1 and 25 of the Act of 13 July 1992.
Amount of the guarantee: 41,887.00 euro.

Appendix: Articles 95 to 103 of the Decree of 15 June 1994
Art. 95. – Subject to the exclusions stipulated in the second paragraph (a and b) of Article 14 of the aforementioned Act of 13
July 1992, appropriate documents meeting the rules laid down by this article shall accompany any offer and any sale of services
concerning travelling or accommodation. In the case of the sale of airline tickets or tickets on a regular airline without any
services relating to these types of transport, the seller shall give the purchaser one or more passenger tickets for the entire
journey issued by the carrier or under its responsibility. In the case of transport on request, the name and address of the carrier,
on whose behalf the tickets are issued, must be mentioned.
Separate billing of the various elements in the same tourism package does not release the seller from its obligations under this
article.
Art. 96. – Prior to entering into the contract and on the basis of a written document, bearing its company name, its address and
the mention of its official authorisation to carry on business, the seller must provide the consumer with information on the prices,
the dates and the other elements constituting the services provided for the journey or the stay such as:
1) The destination, methods, characteristics and categories of the transport used;
2) The type of accommodation, its situation, its level of comfort and its main features, its approval and tourism classification
according to the regulations or the customs in the host country;
3) Meals provided;
4) The description of the itinerary when a tour is concerned;
5) The administrative and health formalities to be carried out, particularly when borders are crossed as well as the details for
carrying them out;
6) The visits, excursions and other services included in the package or which may be available on payment of a supplement;
7) The minimum or maximum size of the group required for the journey or stay as well as, if the journey or stay is conditional
on a minimum number of participants, the latest date by which the consumer must be informed in the event that the
journey or stay is cancelled; this date cannot be less than 21 days prior to departure;
8) The amount or the percentage of the price to be paid as a deposit on entering into the contract as well as the timetable for
paying the balance;
9) The methods for revising prices as stipulated in the contract in application of Article 100 of this decree;
10) The terms and conditions for cancellation of a contractual nature;
11) The terms and conditions for cancellation stipulated in Articles 101, 102 and 103 hereafter;
12) The details of the risks covered and the amount of the cover under the insurance policy for the consequence of the travel
agents' professional public liability and the public liability of local tourist non-profit-making associations and organisations;
13) The information on the optional insurance policy covering the consequences of certain cases of cancellation or an
assistance insurance policy covering certain special risks, particularly the costs of repatriation in the event of an accident
or illness.
Art. 97. – The seller is bound by the information given to the consumer beforehand, unless the therein seller expressly reserves
the right to modify certain elements. In this case, the seller must clearly indicate to what degree this modification can take place
and which elements are concerned.
In any case, the consumer must be informed in writing of the modifications made to the prior information before entering into the
contract.
Art. 98. – The contract entered into by the seller and the purchaser must be in writing, in duplicate one of which is given to the
purchaser, and signed by both parties. It must contain the following articles:
1) The seller's name and address, of his guarantor and his insurance company as well as the name and address of the
organiser;
2) The destination or the destinations of the journey and, in the case of a split stay, the various periods and the dates thereof;
3) The means, characteristics and categories of the transport used, the dates, times and departure and return locations;
4) The type of accommodation, its situation, its level of comfort and its main features, its tourism classification by virtue of the
regulations or customs in the host country;
5) The number of meals provided;
6) The itinerary when a tour is concerned;
7) The visits, excursions and other services included in the total price of the journey or stay;
8) The total price of the services billed as well as the indication of any revisions to this billing by virtue of the provisions of
Article 100 hereafter;
9) The indication of any fees or taxes relating to certain services such as landing, disembarkation and embarkation taxes in
the ports and airports, tourist taxes when they are not included in the price of the service or services provided;
10) The schedule and the methods for payment; in any case, the last payment made by the purchaser cannot be less than
30% of the price of the journey or the stay and must be made when the travel documents are delivered;
11) The special terms and conditions requested by the purchaser and accepted by the seller;
12) The methods by which the purchaser can make a complaint against the seller for failure to fulfil or the poor fulfilment of the
contract, a complaint which must be sent to the seller by registered letter with request for receipt within the shortest
possible time, and, in the event, reported in writing to the organiser of the journey and the service provider concerned;
13) In the case where the journey or the stay is dependent on a minimum number of participants, the latest date by which the
purchaser must be informed by the seller if the journey or the stay is cancelled, in accordance with the provisions of the
foregoing paragraph 7) of Article 96;
14) The terms and conditions for cancellation of a contractual nature;
15) The terms and conditions for cancellation stipulated in Articles 101, 102 and 103 hereafter;
16) The details of the risks covered and the amount of the cover under the insurance policy for the consequence of the seller's
professional public liability;
17) The details of the insurance policy taken out by the purchaser covering the consequences of certain cases of cancellation
(policy number and name of the insurance company), as well as those concerning the assistance insurance policy
covering certain special risks, particularly the costs of repatriation in the event of an accident or illness; in this case, the
seller must give the purchaser a document stipulating the minimum risks covered and the risks excluded;
18) The latest date by which the seller must be informed in the case where the purchaser transfers the contract;
19) The commitment to provide the purchaser with the following information, in writing, at least 10 days prior to the date
stipulated for his departure:
a) The name, address and telephone number of the seller's local representative or, failing this, the names, addresses and
telephone numbers of local organisations likely to assist the consumer in case of difficulty, the telephone number enabling
contact to be made with the seller in an emergency;
b) For minors' journeys and stays abroad, a telephone number and an address enabling direct contract to be made with the
child or the person responsible in the place of his stay.
Art. 99. – The purchaser can transfer his contract to a transferee who meets the same conditions as he does to make the
journey or the stay, while the contract has not had any effect.
Until there is a stipulation more favourable to the transferor, he is obliged to inform the seller of his decision by registered letter
with request for receipt at the latest seven days prior to the start of the journey. When a cruise is concerned, this time limit is
increased to 15 days.
This transfer is in no case not subject to the seller's prior authorisation.
Art. 100. – When the contract contains an express possibility of a price revision, within the limits stipulated in Article 19 of the
aforementioned Act of 13 July 1992, it must mention the precise methods for calculation of both increases and decreases, price
variations, and particularly the amount of the cost of the transport and related taxes, the currency or currencies which may have
an effect on the price of the voyage or the stay, the fraction of the price to which the variation applies, the exchange rate of the
currency or currencies taken as reference when establishing the price given in the contract.
Art. 101. – Prior to the purchaser's departure, when the seller is forced to change one of the basic elements in the contract such
as a significant price increase, the purchaser can, without prejudice to any claim for harm which may be suffered, and after
having been informed thereof by the seller by registered letter with request for receipt:
- either cancel his contract and obtain an immediate refund of the sums paid without any penalty;
- or accept the modification or a substitute journey proposed by the seller; an amendment to the contract with details of the
modifications made is then signed by the parties; any reduction in the price will be deducted from whatever sums remain to be
paid by the purchaser and, if the payment already made by the latter exceeds the price of the modified service, the excess
payment must be refunded to him prior to the date of departure.
Art. 102. – In the case provided for in Article 21 of the aforementioned Act of 13 July 1992, when the seller cancels the journey
or the stay prior to the purchaser's departure, he must inform the purchaser by registered letter with request for receipt; the
purchaser can, without prejudice to any claim for the harm which may be suffered, can obtain from the seller the immediate
refund of the sums paid and without any penalty; in this case, the purchase shall be paid compensation at least equal to the
penalty he would have incurred if he had been responsible for the cancellation at that date.
The provisions of this Article shall in no way prevent an amicable agreement being reached for the purpose of the purchaser's
accepting a substitute journey or stay proposed by the seller.
Art. 103. – After the purchaser's departure, if the seller is unable to provide the majority of the services stipulated in the contract
representing a non negligible percentage of the price paid by the purchaser, the seller must immediately take the following steps
without prejudice to claims for harm which may be suffered:
- either propose services to replace the services stipulated, and perhaps accept any price supplement and, if the services that
the purchaser accepts are of a lower quality, the seller must refund him the difference in the price, on his return;
- or, if no replacement services can be proposed or if the purchaser refuses them for valid reasons, to provide the purchaser
with transport tickets, at no extra cost, so that he can return, under conditions which can be considered equivalent, to the place
of departure or to any other place that both parties accept.